Reference

Your Rights and Our Rules at mp008

Everything that governs your account — how we handle your data, what conditions apply to access, and what you can expect from us — is set out here in plain language.

Account ConditionsData HandlingJurisdiction TermsDANA · OVO · GoPay Wallet RulesContact Rights
mp008 Your Rights and Our Rules at mp008
LEGAL CONTACT

How to Reach Us on Policy Matters

If you have a question about these terms, want to request your account data, or need to raise a dispute about a transaction processed via DANA, OVO, or GoPay, our support team handles legal queries through the channels below. Responses to formal data or account requests are handled separately from general chat support.

Live Chat Reach our team directly through the live chat window in your account dashboard. Available for account questions, wallet disputes, and policy clarifications during staffed hours.
Email Support Send formal requests — including data access requests or account closure — to our support address. We respond to written legal queries within standard business processing times.
Account Help Centre The Help Centre inside your account covers common policy questions, wallet verification steps, and how to submit a formal complaint if something has gone wrong.
ACCOUNT PROTECTION

How We Handle Your Data and Security

We take account security and data handling seriously — not as a checkbox, but as the foundation of a working relationship with every account holder. Here is how we approach the four areas that matter most to Indonesia players.

Data Storage

Your account data — including linked wallet details for DANA, OVO, and GoPay — is stored with encryption at rest. We do not share identifiable account data with third parties for marketing.

Cookie Use

We use session cookies to keep your account active and preference cookies to remember your lobby settings. You can manage cookie preferences through your browser; some features require session cookies to function.

Account Access Controls

Login uses a one-time PIN sent to your registered mobile number each session. If you notice access from a device or location you do not recognise, contact support immediately to freeze the account.

Requesting Changes

To update your registered e-wallet — switching from OVO to GoPay, for example — submit a change request via live chat. Verification is required before any wallet substitution clears.

Common Questions About Our Legal Terms

These are the questions Indonesia account holders ask most often about how our legal terms work in practice — from data rights to what happens when local regulations shift.

Access depends on your location and local law. We serve eligible regions in Indonesia, but it is your responsibility to confirm that access is permitted under the regulations that apply where you are.

We retain transaction records, identity verification documents, and linked wallet data for the period required by financial compliance rules. You can request a summary of your stored data through live chat or email support.

Send a written data access request to our support email from the address registered on your account. We will process the request and return a summary of the data we hold within standard response times.

Linked wallet details are removed from active systems after account closure. Retention of transaction records for the legally required compliance period continues, but your wallet address is no longer associated with an active profile.

Yes. Raise a transaction dispute through live chat or by emailing support with your transaction ID and the date of the payment. Our team will review the record and respond with a resolution or next steps.

Yes. If we make material changes to these terms — for example, due to regulatory updates affecting Indonesia — we will notify you through your registered account before those changes take effect.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.